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{NEW} Customer Success and Content Marketing at Bearable App

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Customer Success and Content Marketing at Bearable App

Join Our Team at Bearable! 🌟

We're Bearable, a leader in comprehensive health and habit tracking on multiple platforms. Our mission? To make health optimisation universally accessible, empowering people to manage and prevent chronic diseases. We're on a quest to assist 100 million people in gaining control over their health and wellbeing through self-care. And we do this fully remotely!

Does this resonate with you? We'd be thrilled to connect!

Your Role: Customer Success & Content Marketing Specialist

  • 🗣 Advocacy and Insight: As a voice for our users, you'll deeply understand their needs and challenges, effectively representing them at Bearable. You'll inform our product team, guiding our app's development to better serve our community.
  • 📝 Content Creation: You'll energise our popular blog with health content and manage our social media presence. Crafting engaging newsletters is also part of your role.
  • 🤗 Empathy and Support: Handling user interactions with care and professionalism, particularly those with health concerns, is crucial. You'll address customer complaints and technical issues via Zendesk, Reddit, and Discord, escalating when needed.
  • 🔧 Community Engagement: Moderating our Reddit and Discord forums, you'll guide users towards support and log feature requests. Your role involves nurturing positive user relationships and championing Bearable's commitment to customer care.
  • 🔍 Feedback Analysis: Identifying recurring user issues, you'll report these insights and suggest proactive platform improvements. Your role includes presenting user feedback to the company and initiating new systems to enhance customer support.
  • 🤝 Cross-Functional Collaboration: You'll work alongside Product, Marketing, and Developers, contributing to customer support goals. Your ability to communicate complex ideas clearly to senior management is key.
  • 🚀 Versatile Involvement: Expect to wear multiple hats, from conducting user interviews to assisting with product testing. We value adaptability and initiative in our team.

We're Seeking:

  • A balanced work-life approach.
  • Experience with consumer products, preferably health apps.
  • Content marketing skills, ideally in health-related areas.
  • Proficiency in Zendesk and Jira.
  • Strong communication abilities.
  • An entrepreneurial mindset, eager to contribute across the business.
  • Passion for solving global health challenges and empowering individuals with health conditions.

Nice to Have:

  • Experience in health app development.
  • Personal passion for health optimisation, perhaps influenced by personal or close ones' health experiences.
  • Why Bearable? ❤️
  • Fully remote, full-time opportunity.
  • We value sustainable, healthy work practices and focus on product quality over rigid work hours.
  • A small, efficient team avoiding bureaucracy and excessive meetings.
  • A design-focused approach, believing in healthcare as a product challenge.
  • 30 days holiday including UK bank holidays, and pension for UK-based team members.
  • For international team members, a contract role reflecting a permanent, full-time spirit.

Our Toolkit:

  • Segment, Mixpanel, Google Analytics.
  • Wordpress with Elementor Pro for our landing page and blog.
  • Firebase/Firestore, Jira, Zendesk, Figma, Notion, AWS.

Note to Recruiters and Agencies:

We are currently not interested in collaborations with recruiters or outsourcing to development agencies.

Excited to be part of Bearable's journey? Reach out – we're eager to meet you! 🌟🚀👋

  • Author
    James, On 09/01/24
  • Category
  • Type
    Full Time
  • Salary
    GBP 24,000 gross/year
  • Work from home
  • Weekly Working Hours
    Not Telling
  • Positions
    Not Telling
  • Working Location
    Not Telling


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