Jump to content

Recommended Posts

  • Administrator
Posted

Customer Success and Content Marketing at Bearable App


Join Our Team at Bearable! 🌟

We're Bearable, a leader in comprehensive health and habit tracking on multiple platforms. Our mission? To make health optimisation universally accessible, empowering people to manage and prevent chronic diseases. We're on a quest to assist 100 million people in gaining control over their health and wellbeing through self-care. And we do this fully remotely!

Does this resonate with you? We'd be thrilled to connect!

Your Role: Customer Success & Content Marketing Specialist

  • 🗣 Advocacy and Insight: As a voice for our users, you'll deeply understand their needs and challenges, effectively representing them at Bearable. You'll inform our product team, guiding our app's development to better serve our community.
  • 📝 Content Creation: You'll energise our popular blog with health content and manage our social media presence. Crafting engaging newsletters is also part of your role.
  • 🤗 Empathy and Support: Handling user interactions with care and professionalism, particularly those with health concerns, is crucial. You'll address customer complaints and technical issues via Zendesk, Reddit, and Discord, escalating when needed.
  • 🔧 Community Engagement: Moderating our Reddit and Discord forums, you'll guide users towards support and log feature requests. Your role involves nurturing positive user relationships and championing Bearable's commitment to customer care.
  • 🔍 Feedback Analysis: Identifying recurring user issues, you'll report these insights and suggest proactive platform improvements. Your role includes presenting user feedback to the company and initiating new systems to enhance customer support.
  • 🤝 Cross-Functional Collaboration: You'll work alongside Product, Marketing, and Developers, contributing to customer support goals. Your ability to communicate complex ideas clearly to senior management is key.
  • 🚀 Versatile Involvement: Expect to wear multiple hats, from conducting user interviews to assisting with product testing. We value adaptability and initiative in our team.

We're Seeking:

  • A balanced work-life approach.
  • Experience with consumer products, preferably health apps.
  • Content marketing skills, ideally in health-related areas.
  • Proficiency in Zendesk and Jira.
  • Strong communication abilities.
  • An entrepreneurial mindset, eager to contribute across the business.
  • Passion for solving global health challenges and empowering individuals with health conditions.

Nice to Have:

  • Experience in health app development.
  • Personal passion for health optimisation, perhaps influenced by personal or close ones' health experiences.
  • Why Bearable? ❤️
  • Fully remote, full-time opportunity.
  • We value sustainable, healthy work practices and focus on product quality over rigid work hours.
  • A small, efficient team avoiding bureaucracy and excessive meetings.
  • A design-focused approach, believing in healthcare as a product challenge.
  • 30 days holiday including UK bank holidays, and pension for UK-based team members.
  • For international team members, a contract role reflecting a permanent, full-time spirit.

Our Toolkit:

  • Segment, Mixpanel, Google Analytics.
  • Wordpress with Elementor Pro for our landing page and blog.
  • Firebase/Firestore, Jira, Zendesk, Figma, Notion, AWS.

Note to Recruiters and Agencies:

We are currently not interested in collaborations with recruiters or outsourcing to development agencies.

Excited to be part of Bearable's journey? Reach out – we're eager to meet you! 🌟🚀👋


  • Author
    James, On 09/01/24
  • Category
  • Type
    Full Time
  • Salary
    GBP 24,000 gross/year
  • Work from home
    Yes
  • Weekly Working Hours
    Not Telling
  • Positions
    Not Telling
  • Working Location
    Not Telling

 

User number 1 - in 5 years this will hopefully mean something


User Awards

  • 2
  • 4
  • 2
  • Join the conversation

    You can post now and register later. If you have an account, sign in now to post with your account.

    Guest
    Reply to this topic...

    ×   Pasted as rich text.   Paste as plain text instead

      Only 75 emoji are allowed.

    ×   Your link has been automatically embedded.   Display as a link instead

    ×   Your previous content has been restored.   Clear editor

    ×   You cannot paste images directly. Upload or insert images from URL.

    ×
    ×
    • Create New...

    Important Information

    Terms of Use Guidelines We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.