Medier: Knowledge Management / Taxonomy Expert (CRM Content)

Salary: Not specified

Location: Remote

Are you a skilled and passionate Knowledge Management / Taxonomy Expert looking for a new opportunity? Look no further! Medier, a leading marketing agency, is seeking a talented individual to join their team and take on the role of Knowledge Management / Taxonomy Expert (CRM Content). This is a remote position, allowing you to work from the comfort of your own home while still being a part of a dynamic and collaborative team.

About Medier:

As a creative partner to their clients, Medier offers a comprehensive suite of expert services including digital and social media strategies, PR, influencer collaborations, SEO, programmatic advertising, and CRM. By combining creativity with data-driven insights, Medier delivers not just campaigns, but results. With a philosophy of hiring a diverse and passionate team and fostering a culture that empowers their employees to do their best work, Medier is committed to creating a positive and impactful workplace.

Key Responsibilities:

• Design and maintain a comprehensive taxonomy of tags, categories, and metadata to organize CRM content
• Ensure the taxonomy supports personalization, localization, compliance, and efficient content retrieval
• Develop and manage a global knowledge base containing campaign templates, localization guidelines, and content best practices
• Standardize content workflows to ensure scalability and efficiency across regions
• Collaborate with BI and analytics teams to ensure content is tagged for performance tracking and reporting
• Support personalization initiatives by mapping content assets to player journeys, audience segments, and campaign triggers
• Ensure global and local CRM teams can easily find, reuse, and adapt content assets
• Partner with automation and tech teams to integrate taxonomy into CRM platforms and tools

Requirements:

• Experience in knowledge management, taxonomy design, or content operations (CRM or marketing preferred)
• Strong understanding of metadata, tagging systems, and content governance
• Familiarity with CRM tools, campaign automation platforms, and data-driven marketing
• Excellent organizational skills and ability to balance detail with scalability
• Collaborative mindset with experience working across marketing, data, and tech teams

Why This Role Matters:

As the Knowledge Management / Taxonomy Expert, you will be the driving force behind content at scale. You will ensure that every CRM message, whether global or local, is easy to find, adapt, measure, and personalize. By building the structures and systems that underpin CRM operations, you will enable teams worldwide to focus on creativity and impact, while ensuring consistency, compliance, and efficiency.

Reshape marketing with us. Let's work!

Apply here