Miratech: Testing / QA Lead (IVR & Web Applications)

Salary: Not specified

Location: Remote

Introduction:

Are you a highly skilled and experienced testing professional looking for a new challenge? Miratech, a leading IT services and outsourcing company, is seeking a Testing / QA Lead to join their dynamic and growing team. In this role, you will be responsible for ensuring the quality and reliability of IVR and web applications through comprehensive testing and validation. If you have a passion for technical complexity, thrive in a fast-paced environment, and are ready to take on a leadership role, this opportunity may be perfect for you.

Company Description:

Founded in 1989, Miratech provides IT services to multinational organizations all over the world. With a 99% project success rate and more than 30% year-over-year revenue growth, Miratech is a leader in the industry. Their headquarters are located in New York, USA, with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. With a culture of relentless performance, a commitment to employee growth, and a focus on social sustainability, Miratech is an attractive employer for top talent.

Responsibilities:

• Plan, execute, and report on testing activities for IVR and web applications
• Define end-to-end testing strategies to validate complete customer journeys
• Develop and maintain test plans, test cases, and test scripts
• Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios
• Manage and mentor a small QA team
• Balance testing resources across multiple concurrent releases
• Track and report test progress, risks, and quality metrics to stakeholders
• Lead test review meetings and coordinate defect triage with development teams
• Use Microsoft TFS / Azure DevOps for test management and reporting
• Identify opportunities for test automation and support automation initiatives
• Support integration testing across IVR, web applications, and backend services

Qualifications:

• Bachelor’s degree in a related field
• Minimum 4 years of experience in testing and QA
• Experience testing IVR and voice applications
• Strong experience writing test cases and test scripts for web applications
• Solid understanding of QA methodologies, testing processes, and best practices
• Experience with end-to-end and integration testing in contact center environments
• Experience with Microsoft TFS or Azure DevOps for test management
• Working knowledge of SQL for data validation and testing support
• Strong communication skills and ability to collaborate across technical and non-technical teams

Nice to have:

• Familiarity with WireMock

Additional Information:

• Competitive pay and benefits package
• Remote work culture
• Professional development opportunities
• Global impact with top clients
• Welcoming multicultural environment
• Social sustainability values

To find out more or apply for this role, please use the following link:

https://weworkremotely.com/remote-jobs/miratech-testing-qa-lead-ivr-web-applications