Wolters Kluwer: Associate Director, Technology Sales Support - Solutions Consulting

Salary: $111,200.00 - $198,650.00 USD

Location: Remote (Based in USA-MA)

Are you an experienced leader in solutions consulting, presales, or sales engineering looking for an exciting opportunity to shape the future of enterprise technology? Look no further than Wolters Kluwer. As a global leader in professional information services, we combine deep domain knowledge with specialized technology to help customers make critical decisions with confidence. Our portfolio offers software tools coupled with content and services that have a direct impact on saving lives and improving the way we do business.

Our team at Wolters Kluwer is made up of passionate individuals who are driven by our mission to make a difference. We are looking for an Associate Director, Technology Sales Support, to join our team remotely and help us continue to grow and thrive.

Who We Are:

Wolters Kluwer is a global leader in professional information services, dedicated to helping customers make critical decisions with confidence. With a deep understanding of our clients' industries and specialized technology, we provide software tools, content, and services that impact the way we do business, build better judicial and regulatory systems, and even save lives.

What We Offer:

As the Associate Director, Technology Sales Support, you will have the opportunity to grow and develop professionally in an engaging team environment. We offer a remote schedule, competitive salary, and amazing benefits.

What You'll be Doing:

As the Associate Director, Technology Sales Support, you will provide leadership and strategic vision to multiple related departments within the sales support domain. Your role involves ensuring that the teams deliver outstanding technical support and solutions that meet customer needs and drive the company's sales goals. You will be instrumental in setting departmental strategies, enhancing team performance, and fostering cross-departmental collaboration. This is a high-impact leadership role for someone who thrives at the intersection of technology, people leadership, and complex enterprise sales — and who enjoys partnering closely with Sales to win strategic deals.

Key Responsibilities:

• Provide strategic leadership and direction to multiple technical sales support teams.
• Ensure alignment of technical support activities with overall company objectives and sales targets.
• Develop and implement advanced technical training programs for staff development.
• Collaborate with senior sales and product development leaders to create comprehensive support strategies.
• Oversee the creation and maintenance of high-quality technical documentation and resources.
• Lead the resolution of the most complex and critical technical issues.
• Assess departmental performance and implement strategies for continuous improvement.
• Drive innovation in technical support methodologies and tools.
• Establish and maintain strong relationships with key customers and strategic partners.
• Represent the technical sales support function in executive and interdepartmental meetings.

Essential Requirements:

• Bachelor’s Degree
• Strategic Leadership: Expertise in leading and strategizing at a high organizational level.
• Technical Expertise: Deep understanding of technical products and engineering concepts.
• Cross-Functional Leadership: Ability to work effectively across departments.
• Complex Problem-Solving: Skills in handling intricate and high-stakes technical matters.
• Innovation: Capacity to drive advancements in technical support practices.
• Relationship Management: Skills in fostering strong relationships with key stakeholders.
• Performance Management: Experience in assessing and enhancing team performance.
• Strategic Planning: Ability to develop and execute long-term departmental strategies.

Desirable Requirements:

• Experience in enterprise software (GRC, Audit, Risk, Compliance experience a strong plus).
• Proven people manager who coaches teams to higher performance.
• Comfortable navigating complex, high-stakes customer conversations.
• Strategic thinker with enough technical depth to earn credibility.

Additional Information:

At Wolters Kluwer, we value diversity and strive for an inclusive company culture where everyone feels welcome and included. We believe that a diverse workforce is crucial to our success as a global company, and we have been recognized for our efforts to promote diversity and inclusion.

In addition to a competitive salary, Wolters Kluwer offers a wide variety of benefits and programs to help meet your needs and balance your work and personal life. These include medical, dental, and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance, and generous vacation and sick time. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html.

To find out more or apply for this role, please use the following link:

https://weworkremotely.com/remote-jobs/wolters-kluwer-associate-director-technology-sales-support-solutions-consulting