Solventum: CO - Client Support Agent with German (m/f/*)

Location: Remote within Poland

Thank you for your interest in joining Solventum as a Client Support Agent. This is a remote position based in Poland, offering the opportunity to support customers while working from the comfort of your own home. As a Client Support Agent, you will play a crucial role in ensuring better, smarter, and safer healthcare for individuals and healthcare professionals alike.

Solventum is a new healthcare company with a rich history of solving complex challenges and improving lives. As a company driven by empathy, insight, and clinical intelligence, we collaborate with the best minds in the healthcare industry to tackle our customers' toughest challenges. Our innovative solutions at the intersection of health, material, and data science are changing patients' lives for the better and helping healthcare professionals perform at their best. At Solventum, people are at the heart of everything we do.

Role

The Client Support Agent will provide excellent customer service support throughout the customer care process. This includes responding to customer requests through defined channels, liaising with the business using Salesforce functionalities to manage customer relationships, and addressing customer complaints efficiently and effectively.

Responsibilities:

• Provide excellent customer service support throughout the customer care process.
• Respond to customer requests through defined channels.
• Liaise with the business using Salesforce functionalities to manage customer relationships.
• Register and address customer complaints, ensuring efficient and effective resolution.
• Identify opportunities to improve data quality and reduce cycle time.
• Continuously improve processes to enhance the customer experience.

Requirements:

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in customer-facing roles, preferably in B2B environments.
• Fluency in English and German.
• Previous experience with SAP and/or SalesForce is desirable.
• Knowledge of supply chain and logistics is a plus.
• Strong problem-solving skills and a sense of ownership.
• Highly organized and able to adapt quickly to new systems and processes.
• Detail-oriented and able to work collaboratively with customers.

Benefits:

• Competitive pay and benefits package.
• Opportunity to work remotely from anywhere in Poland.
• Support for physical and financial well-being.
• Equal opportunity employer committed to diversity and inclusion.
• Professional and respectful work environment.
• Ongoing learning and development opportunities.

Apply here