Hightouch: Implementation Manager

Salary: $140,000-$180,000 OTE USD per year | Location: Remote (North America)

Are you a technical implementation expert looking for a challenging role with a rapidly growing company at the forefront of technological advancements? Hightouch is seeking an Implementation Manager to join their team and drive the successful onboarding of their Mid-Market and Enterprise customers. With a focus on creating efficient and scalable implementation processes, this role offers a chance to make a meaningful impact for a diverse range of clients while working with cutting-edge AI and cloud data warehouse technologies.

About Hightouch

Hightouch is a leading AI platform for marketing and growth teams, revolutionizing marketing workflows and driving transformational results for their clients. As a remote-first company, Hightouch has built a strong culture of collaboration, innovation, and compassion. With partnerships with industry leaders like Domino's, Chime, and Spotify, Hightouch is on a trajectory of rapid growth and success.

Key Responsibilities

• Drive the onboarding process for Mid-Market and Enterprise customers, ensuring alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to the engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

Job Specifications

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
• Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
• Experience creating and optimizing implementation processes that can scale across an organization
• Excellence in technical project management with the ability to manage multiple concurrent implementations
• Strong presentation and facilitation skills with the ability to command a room of technical and business audiences
• Experience working with data warehouses, ETL processes, and marketing technology is a plus
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Perks and Benefits

• Competitive salary and meaningful equity compensation
• Remote-first policy with a flexible and supportive work culture
• Opportunities for personal and professional growth in a dynamic and fast-paced environment
• Collaborative and inclusive team culture focused on making a meaningful impact for clients
• Early exercise and a 10-year post-termination exercise window for ISO options

To find out more or apply for this role, please use the following link: Apply here