Yoko Co: WordPress Support Engineer

Salary: Not specified

Location: Remote

Introduction:

Are you a WordPress expert with a passion for providing excellent technical support? Do you thrive on troubleshooting and helping clients feel confident in their website's functionality? If so, then Yoko Co has the perfect opportunity for you. As a WordPress Support Engineer, you'll have the chance to work with a team of like-minded individuals who are dedicated to making a positive impact on the world and creating a better place for all of us.

About the Company:

Yoko Co is a leading web design and development agency based in McLean, VA. We exclusively serve clients who make a positive impact on the world, providing them with high-quality websites and technical support. Our team is made up of talented individuals who are driven by our mission and share a commitment to excellence. We have been named a Best Place to Work by the Inc. 5000 and Washington Business Journal, and we continue to grow and make a difference in our industry.

Key Responsibilities:

• Provide hands-on technical support for client websites, troubleshooting requests and ensuring smooth site functionality
• Diagnose and resolve technical issues, coordinating with team members when necessary
• Communicate clearly with clients throughout the support process, helping them understand issues and feel confident in solutions
• Respond to support requests with clear, friendly, and thoughtful communication
• Troubleshoot and resolve a variety of WordPress issues, including plugin conflicts, bugs, layout problems, and more
• Read, debug, and modify HTML, CSS, JavaScript, and PHP within WordPress to diagnose problems and implement solutions
• Apply updates to WordPress core, plugins, and themes while ensuring compatibility and site stability
• Monitor website health, performance, and security, proactively identifying potential risks or issues
• Investigate and resolve issues related to hosting environments, DNS configuration, email delivery, analytics tracking, and third-party integrations
• Conduct QA testing to confirm proper functionality across browsers and devices
• Provide CMS guidance and tutorials to help clients effectively manage their websites
• Document support work clearly in the ticketing system for accurate billing
• Collaborate with team members when requests require deeper technical investigation
• Contribute to improving internal support processes, documentation, and knowledge sharing

Job Specifications:

• 3-5+ years of experience working with WordPress in a technical capacity
• Strong understanding of WordPress themes, plugins, and site configuration
• Comfort reading and modifying HTML, CSS, JavaScript, and PHP within WordPress
• Experience debugging issues such as plugin conflicts, integrations, or unexpected site behavior
• Familiarity with WordPress hosting environments, migrations, and DNS basics
• Experience working within a support workflow or ticketing system
• Excellent written and verbal communication skills
• Fluent in English for written and spoken communication

Bonus points for:

• Experience with Git workflows
• Experience supporting websites in a multi-client or agency environment

Perks and Benefits:

• Flexible schedule and unlimited time off
• 4-day work week with Mondays as flex days
• Closed for nearly a full week at Thanksgiving and two weeks at the end of the year
• High performance, no jerks culture
• Named a Best Place to Work by the Inc. 5000 and Washington Business Journal
• Personal development budget
• Ability to work remotely
• All US federal holidays and multiple weeks off at the end of the year
• Carbon footprint offset
• Health insurance, disability and life insurance, and 401(k) matching for US-based employees

Click the following link to find out more or apply for this role: Apply here