Miratech: Testing / QA Lead (IVR & Web Applications)

Salary: Not specified

Location: Remote or hybrid

Are you a highly skilled QA professional looking for a new challenge? Do you have a passion for technical complexity and a desire to work in a fast-paced delivery environment? Miratech is seeking a Testing / QA Lead to ensure the quality and reliability of IVR and web applications. This is an exciting opportunity to join an international team and make a global impact while enjoying a range of professional development opportunities.

Miratech is a leading IT services and outsourcing company, providing services to multinational organizations worldwide. With a 99% project success rate and over 30% year-over-year revenue growth, Miratech is a dynamic and rapidly growing organization. Founded in 1989, Miratech is headquartered in New York, USA, with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. The company values a culture of relentless performance, competitive pay and benefits, a forever remote work culture, and a growth mindset.

Responsibilities:

• Plan, execute, and report on testing activities for IVR and web applications
• Define end-to-end testing strategies to validate complete customer journeys
• Develop and maintain test plans, test cases, and test scripts
• Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios
• Manage and mentor a small QA team
• Balance testing resources across multiple concurrent releases
• Track and report test progress, risks, and quality metrics to stakeholders
• Lead test review meetings and coordinate defect triage with development teams
• Use Microsoft TFS / Azure DevOps for test management and reporting
• Identify opportunities for test automation and support automation initiatives
• Support integration testing across IVR, web applications, and backend services

Qualifications:

• Bachelor’s degree in a related field
• Minimum 4 years of experience in planning, executing, and reporting test efforts
• Experience testing IVR and voice applications
• Strong experience writing test cases and test scripts for web applications
• Solid understanding of QA methodologies, testing processes, and best practices
• Experience with end-to-end and integration testing in contact center environments
• Experience with Microsoft TFS or Azure DevOps for test management
• Working knowledge of SQL for data validation and testing support
• Strong communication skills and ability to collaborate across technical and non-technical teams

Nice to have:

• Familiarity with WireMock

Additional Information:

We offer:

• Culture of relentless performance
• Competitive pay and benefits
• Forever remote work culture
• Growth mindset
• Global impact
• Welcoming multicultural environment
• Social sustainability values

To find out more or apply for this role, please use the following link: http://miratechgroup.com/careers/testing-qa-lead-ivr-web-applications/.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.