Lilt: AI Customer Support - AI Training

Salary:

Up to $100.00 per hour

Location:

Remote

Are you looking for an exciting opportunity to be part of a company at the forefront of revolutionizing global communication? Look no further than Lilt. With cutting-edge AI and machine translation technology, Lilt is making information accessible to everyone, regardless of language barriers. Join a team of industry experts and contribute to a mission-driven organization that values collaboration, growth, and quality.

Lilt is a rapidly growing company trusted by top enterprises such as Intel Corporation, Canva, and the United States Department of Defense. Backed by Sequoia, Intel Capital, and Redpoint, Lilt is a category-defining company in the $50B+ global translation market. As an employee of Lilt, you will be empowered with leading tools, global collaboration opportunities, and a supportive work culture guided by core values such as teamwork, determination, and excellence.

Responsibilities:

• Participate in a variety of subject matter specific data annotation projects to train AI models
• Leverage critical thinking and subject matter knowledge to fine-tune AI performance in Contact Center QA
• Collaborate with a global team to enhance model-based Customer Support
• Contribute to the development of AI-focused projects and workflows

Requirements:

• Native speaker of one of the listed languages
• University degree (preferably Masters, PhD level) in a relevant field such as Communications, Marketing, Psychology, Sociology, or IT
• Proven professional experience in Contact Center QA
• Strong grasp of Contact Center terminology and industry practices

Perks:

• Work remotely with a flexible schedule
• Potential for increased hours and extension
• Opportunity to work with a leading team of AI and language technology experts
• Competitive salary and benefits package

To find out more or apply for this role, please use the following link: Apply here

At Lilt, we are committed to a fair, inclusive, and transparent hiring process. We use AI and automated tools to assist in the evaluation of applications, but all final hiring decisions are made by people. If you have any concerns or require accommodations, please let us know at recruiting@lilt.com. Lilt is an equal opportunity employer, dedicated to the principles of fair employment and the elimination of all discriminatory practices.