N2jsoft: Customer Support - N2F

Location: Turin, 21, Italy (Full remote with one quarterly visit to the office)

Salary: Not specified

Are you a motivated and detail-oriented individual with a passion for customer satisfaction? Look no further, N2jsoft is seeking a Customer Support representative to join their team in Turin, Italy. As a leading fintech B2B SaaS company specializing in HR and financial process digitalization, N2jsoft is rapidly expanding and looking for a dedicated individual to join their Italian team.

Founded in Turin, Italy, N2jsoft has grown to become a global leader in the industry with over 20,000 clients and 1 million users in 86 countries. Their innovative solution, N2F, is revolutionizing expense management with its simple and intuitive web and mobile interface. With a people-centered approach and a clear ambition to become the European leader in expense management, N2jsoft offers a dynamic and collaborative work environment.

Role

As a Customer Support representative, you will play a vital role in ensuring the satisfaction and quality of the Italian customer experience. Working closely with the consulting, technical, accounting, and sales teams, you will provide direct support to clients and prospects through phone and ticketing systems. Your responsibilities will include:

• Analyzing customer requests
• Providing solutions and guidance
• Documenting and sharing feedback with the development team
• Continuously improving the customer journey

Requirements

We are looking for someone who:

• Is fluent in Italian and either English or French
• Is motivated, detail-oriented, and eager to learn
• Has a positive, energetic, and dynamic personality
• Has excellent communication and interpersonal skills, particularly over the phone
• Has strong problem-solving skills
• Is proficient in using digital tools
• Will receive comprehensive training on software and internal processes

Why join us

• Dynamic team with a start-up atmosphere
• Opportunity to be part of a fast-growing company and significantly contribute to the development of the Italian market
• High-impact role where you will play a crucial part in the customer experience and satisfaction
• Regular interaction with other Italian colleagues
• Full remote work with one quarterly visit to the office (all expenses covered)
• In-person events, wellness workshops, and team-building activities during office visits
• Italian contract compliant with national legislation