Customer Support Specialist (iGaming) for TrueGroup

Salary: Not specified

Location: Kyiv, 02000 Ukraine

Are you a customer-oriented problem-solver with experience in the iGaming industry? We are currently seeking a skilled Customer Support Specialist to join our team at TrueGroup in Kyiv, Ukraine. As a rapidly growing company founded by a team of passionate professionals, TrueGroup offers a dynamic and collaborative work environment. If you thrive in a fast-paced setting and have a passion for building meaningful things, we want to hear from you!

TrueGroup was established in 2019 by a team of experts in marketing, software development, and game design. We are more than just a company; we are a community of curious minds, creative thinkers, and driven doers who believe in the power of collaboration. As a leading player in the iGaming industry, we strive to provide our employees with a positive and supportive atmosphere, opportunities for growth, and a competitive compensation package.

Responsibilities:

• Handle customer support inquiries via live chat and email
• Address player inquiries, requests, and complaints
• Identify complex or sensitive cases and escalate them to relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain a high level of communication and meet individual KPIs

Requirements:

• Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
• Proficiency in written English at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to multitask and pay attention to detail
• Proactive, responsible, and able to follow internal procedures

Working conditions:

• Flexible working hours and remote work setup
• 24 vacation days and paid sick leave
• Relocation support for candidates
• Competitive compensation based on skills and experience
• Employee referral bonus and special gifts for special occasions
• 50% financial support for learning expenses to aid professional growth
• Positive company culture and team-building activities

To find out more or apply for this role, please use the following link: https://weworkremotely.com/remote-jobs/talentin-customer-support-specialist-igaming-for-truegroup