The Hello Team: Bilingual Customer Service Agent (Cantonese/English) also Korean - Remote Position

Salary: Not specified. Location: Headquarters in New Jersey, USA.

Are you passionate about improving the healthcare experience for patients and health plan members? Do you possess exceptional communication skills in Cantonese, Korean, and English? We are seeking a Bilingual Customer Service Agent to join our remote team at The Hello Team. In this role, you will have the opportunity to make a positive impact on the well-being of elderly individuals while working from the comfort of your own home.

About The Hello Team:

The Hello Team is a leading healthcare company dedicated to providing compassionate and high-quality support to patients and health plan members. Our mission is to improve the healthcare experience by offering culturally sensitive and linguistically appropriate services. We are a rapidly growing organization with a strong focus on customer satisfaction and employee development.

Key Responsibilities:

• Handle customer inquiries through phone calls and emails, providing accurate information and support.
• Make outbound calls to schedule appointments and follow up with patients.
• Enroll members in health plans and assist with plan details.
• Perform administrative tasks related to customer service.
• Maintain accurate and detailed records of customer interactions.
• Provide exceptional service to ensure customer satisfaction.

Qualifications & Requirements:

• Fluency in English and Cantonese or Korean (verbal and written) is required.
• Availability to work 9:00 AM to 5:00 PM EST (United States).
• Excellent communication and interpersonal skills.
• Previous experience in the healthcare sector is a plus.
• Previous experience in customer service is a plus.
• Must be organized and able to multitask in a fast-paced environment with attention to detail.
• Ability to work independently and meet deadlines with minimal supervision.
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet are required.

Perks & Benefits:

• 100% remote work.
• Competitive compensation in USD.
• Full-time position with 40 hours per week.
• Opportunity to contribute to the well-being of elderly individuals.
• Great work environment with potential for growth.
• Up to $800K in hiring bonus after 6 months (restrictions apply).

To find out more or apply for this role, please use the following link: Apply here