Customer Success Associate

Salary: Not specified

Location: Remote

Are you a customer-focused individual with a passion for helping businesses succeed? Close, a leading CRM software company, is seeking a Customer Success Associate to join their 100% remote team. As a key player in this role, you will have the opportunity to work with a variety of startups and growing companies, helping them reach their full potential with Close.

About Close

Founded in 2013, Close has been revolutionizing the CRM industry with their communication-first sales software. With a customer-centric approach, they aim to help small and scaling businesses achieve success and growth. As a bootstrapped and profitable company, Close answers to their customers and operates by their own rules. Join their team of ~100 remote professionals and be a part of their mission to ensure no business fails due to sales challenges.

Key Responsibilities

• Onboard and train new and existing customers virtually
• Proactively reach out to high-potential new customers
• Identify at-risk and high-growth customers through research
• Communicate effectively with customers via multiple platforms
• Collaborate with Success and Sales teams for smooth customer transitions
• Identify expansion opportunities and upsell to customers
• Host and manage recurring office hours, group trainings, and interactive demos
• Create FAQs, white papers, and videos to meet customer content needs
• Communicate with customers through online community and helpdesk software

Job Specifications

• Minimum 1 year of B2B SaaS experience
• Frontline sales experience or experience with CRM/sales enablement tools preferred
• Excellent verbal and written communication skills
• Ability to work independently in a fast-paced environment
• Strong relationship-building skills
• Highly emotionally intelligent
• Experience working in a startup, preferably in a remote setting
• Physically based in the USA and proficient in English

Perks and Benefits

• Competitive salary
• Fully remote position
• Collaborative and inclusive company culture
• Opportunity to work with a diverse and innovative team
• Potential for growth and advancement within the company

To find out more or apply for this role, please use the following link:

https://weworkremotely.com/remote-jobs/close-customer-success-associate-2