Printeez: Bilingual Customer Service & Tech Support Agent

Salary: Not specified

Location: Headquarters in Quebec, Canada

Are you looking for an exciting opportunity in customer service and tech support? Look no further! We are currently seeking a motivated and bilingual individual to join our team at Printeez. As a Printeez Customer Service & Tech Support Agent, you will play a crucial role in ensuring our customers have a positive experience with our platform and services.

About Printeez:

Printeez is a leading e-commerce company based in Quebec, Canada. Our mission is to provide high-quality print-on-demand services to our customers, making it easy for them to bring their ideas to life. We pride ourselves on our exceptional customer service and innovative technology that sets us apart in the industry. As we continue to grow and expand, we are looking for passionate individuals to join our team and help us achieve our goals.

What you'll do every day:

• Handle inbound tickets, live chat, and phone calls in both English and French
• Assist customers with order status, production timelines, reprints, refunds, artwork issues, and account questions
• Become an expert on the Printeez platform and provide guidance to customers
• Onboard new customers through video calls and assist them in navigating the platform

What you need:

• Fully bilingual in English and French, with professional level proficiency in both written and spoken communication
• 1-2+ years of experience in customer service
• Tech-savvy and comfortable learning new software
• Previous experience working remotely
• Reliable internet connection and a professional, quiet workspace
• Available Monday-Friday on a full-time basis (with the possibility of overtime during peak seasons)

Bonus points if you have:

• Experience in e-commerce or print-on-demand
• Familiarity with Zendesk or RingCentral
• A track record of handling high ticket volumes with consistently high quality

Perks and benefits:

• Competitive salary
• Remote work opportunity
• Positive and collaborative work culture
• Opportunities for growth and development
• All CVs kept on file for 6 months

To find out more or apply for this role, please use the following link:

• https://weworkremotely.com/remote-jobs/printeez-bilingual-customer-service-tech-support-agent