Driving Innovation in Call Analytics
Infinity, Europeโs leading provider of call tracking and analytics, has secured a ยฃ5 million corporate debt facility from CIBC Innovation Banking. This funding will accelerate Infinityโs growth by supporting product development and enhancing customer experience, further solidifying its position as a market leader in the contact centre industry.
Infinityโs Innovative Platform
1. Call Tracking and Insights
Infinityโs platform enables businesses to:
Track customer journeys prior to a call, identifying the campaigns, channels, and keywords driving the most leads and ROI.
Uncover trends during calls through conversation analytics, helping businesses refine their marketing strategies.
Use Smart Match to correlate calls with revenue and marketing activities, analysing gaps to improve ROI.
2. Seamless Integration
Infinity partners with leading tech providers to ensure seamless integration into existing tech stacks, allowing businesses across sectors such as:
Travel
Automotive
Property
Financial services
Healthcare
Supporting Business Growth
Strengthening Financial Foundations
This refinancing agreement with CIBC marks a major milestone for Infinity, providing:
A robust financial foundation to support the companyโs growth strategy.
Flexibility to deliver exceptional customer satisfaction and loyalty.
Resources to deliver even greater value to partners and stakeholders.
Statements from Leadership and Investors
Matthew Morley, Finance Director, Infinity
"This refinancing agreement with CIBC marks a significant milestone for Infinity, strengthening our financial foundation and providing the flexibility we need to pursue our growth strategy with confidence. The ยฃ5 million refinancing ensures we are primed to ensure customer satisfaction and loyalty, as well as deliver even greater value to our partners and stakeholders while advancing our mission to help businesses worldwide make smarter, more impactful calls."
Tom Dods, Director at CIBC Innovation Banking
"As one of Europeโs leading growth lenders, we are pleased to support Infinity as it builds out its market-leading position in call tracking services, helping companies improve interactions with their customer base. Infinity adds true value to its customers, providing them with the tools to deliver higher quality interactions and insights to improve operational decision making."
Future Plans for Infinity
Enhancing the Platform
Infinity plans to:
Focus on product development to deliver innovative solutions.
Continue to advance its analytics capabilities to better serve customers.
Expanding Value
With the ยฃ5 million facility, Infinity will:
Strengthen its position in call tracking and analytics.
Deliver enhanced tools to improve customer interaction and operational efficiency.